Evike.com Policies & Warranty Information

By making a purchase, you will have agreed to all of our policies.

Airsoft Safety

This is the most important policy we have. Please obey the law, use common sense and help us keep Airsoft fun and great for the entire Airsoft Nation!

Play safe, play responsible and play respectable.
Eye protections must be worn at ALL time by shooter and all surrounding personnel when operating an Airsoft gun.
Brandishing and Airsoft gun in public is illegal. Airsoft guns should never be taken out to the public or school.
Prior to Airsofting in your private backyard or other privately owned properties, be sure to notify any surrounding neighbors that they are Airsoft.

Evike.com Airsoft Safety Guide

Order Processing & Shipping Information

Express orders (UPS 3day, 2day and Next day) are shipped within 1 business day.
Domestic Grounds orders are shipped within 1~3 business days (not including weekends and holidays.
International orders take 3-5 business days to ship due to extra compliance requirements.
Order cannot be canceled or altered when it is in the shipping stage. Please call us right away. We will try our best to assist.
In the event of a Back Order or Pre Order, your order may be fulfilled in two separate shipments. Shipment after the first will be shipped via regular ground service. All additional expenses will be covered by Evike.com.
Your credit card is charged for the full order amount at the time of order placement. In the event of Back Order, you can request for an immediate refund.
All repairs and upgrades completed by Evike.com carry a limited 60 day warranty. EXCEPTIONS: Evike.com tech department reserves the right to not offer warranty coverage on builds deemed to be too stressful for the system, we will notify and offer alternatives to the customer for their approval before continuing. The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any Airsoft product, will void the Evike.com warranty. The warranty does not cover products that are not purchased from Evike.com. Warranty does not cover user misuse of batteries that results in damage to the gun, battery or battery charger.
ITAR items cannot not be exported, or provided to any non-US person as defined by the ITAR without first complying with the export control requirement of the ITAR. For domestic sales, it is the recipient's responsibility to assure that the item can be legally sold to another party either in or outside of the United States. The following links to the ITAR is provided for your reference: ITAR

Order Cancellation Policies

Once order is received, the order fulfillment process cannot be interrupted to make any changes such as add, change or cancel. You can submit a return after order is delivered.
If you need to update your shipping address or shipping method after your order is placed, please CALL US right away (626) 286-0360 M-F 7:00am - 5:00pm PST
To avoid placing a duplicate order, please DO NOT click "back" on your browser after confirming order.
For events/tickets/fishing trips, unless otherwise specified under the listing, any cancellation/refund request must be submitted at least 5 days prior to the event/trip date. No refund will be issued unless the cancellation/refund request was submitted at least 5 days prior to the event/trip date unless otherwise specified under the event/trip listing.

Evike Outpost Returns and Exchanges

For purchases made at an Evike Outpost location, please contact the store where you purchased the item for a return, replacement or exchange. Each outpost is operated independently and have a different warranty. If you have any questions, please don't hesitate to contact us.

Buyer Responsibilities

Buyer assumes 100% ownership of products purchased from Evike.com and related websites.
Buyer assumes 100% responsibilities and liabilities from using a products purchased.
Buyer agrees not to alter and modify any product or remove the orange tip on any Airsoft replica.
Buyer agrees to wear proper eye safety and ensure that all bystanders have proper eye safety prior to operating an Airsoft replica.
Buyer will hold Evike.com Inc., its staff, employees, and affiliates harmless of all liabilities and legal matters resulting from the purchase.
Buyer is fully responsible for local law and regulations. (Observation of country, state and city laws is the sole responsibility of the consumer.)
Buyer agrees that all transactions done on online with Evike.com are sourced in California, where any future disputes will take place.

Warranty Information

Warranty Coverage

All products sold domestically on Evike.com carry a 90 day warranty from the date it is delivered unless otherwise specified.
Warranty covers repair or replacement of defective or damaged product, as determined by the Evike.com service team.
Non-warranty returns or exchanges may subject to a restocking fee.
International warranty: Due to transit cost and duty, international warranty covers replacement parts within 30 days of receipt, or 60 days if buyer agrees to be responsible for the shipping cost incurred.
Transit damage: If you receive an item which appear to be damaged in transit, please keep the order intact and contact our Customer Service Team at [email protected] or call us at (626) 286-0360 to assist with a carrier claim.

Return Request required

All returns require a RMA# before returned. Unauthorized returns will be discarded if unclaimed with 30 days.

Please complete a return request on our RMA page. One of our service representatives will respond to better assist you or you can e-mail [email protected] directly for further assistance.

Limited or NO Warranty items

Usage of low quality BBs will cause extensive damage to internal components and void warranty. We recommend using 0.20g BBs at a minimum.
Warranty does not cover aftermarket internal parts once installed. Manufacturer defects must be documented prior to installation. Warranty does not cover damage as a result of defective parts.
Box of Awesomeness, OpenBox, Red Tag, Custom "built-to-order" items include limited-warranty and are subject to repair only.
Epic Bonus Items offered with purchase must be returned. More info on the Epic Bonus program can be found on our Epic Bonus page.
Low-value economical Airsoft guns under $60.00, shoes, and batteries are not covered under warranty.
Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers.
Items not purchased from Evike.com.

Request For Return Merchandise Authorization (RMA) Number

If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
Please start the warranty claim by completing the RMA form online. Please do not return anything until you have been issued a RMA #. Otherwise, the package may be refused or lost without prompt paperwork.
One of our dedicated RMA staff will contact you within in 1-3 business days of receiving your request. Please note: our team is off on the weekends.
Want to learn more about you Airsoft gun and troubleshoot better yourself? Check out our YouTube videos online on basic AEG troubleshooting! If you don't feel comfortable, just send it back to us.
All return packages will be inspected by authorized, industry leading technicians who will make the final decisions on the warranty claim.
For any other returns or exchanges, please submit your request on our Returns page. Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by Evike.com. Shipping fees paid to third party carriers are non-refundable.
Manufacturer Defect: If you received an item with manufacture defects, Evike.com will repair or replace the item within 90 days of delivery unless otherwise specified. Once your return is received, the item will be inspected by one of our technicians to determine if it is covered under our manufacture warranty. Please review our warranty policy for more detailed information
Damaged upon arrival: If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier. Please inspect all contents and keep original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
Exchanges: You may exchange an item if it is unused, unworn and unopened within 30 days of delivery. Shipping cost will be deducted from the refund.
Return for credit: You may return an item for merchandise credit if the item is unused, unworn and unopened in its original packaging within 30 days of delivery. A restocking fee will apply. Shipping cost will be deducted from refund..
Non-Warranty / Repair / Upgrades Services: The labor rate for our technician is $50 a hour if you need assistance with any non-warranty repairs, upgrade service. All Evike.com technicians are in house and very experienced individuals.
To submit an RMA request, please visit our Warranty/Service/RMA Page and complete the simple online form.

Refunds and Restocking Fees

All returns will be inspected upon arrival to determine warranty coverage.
Refunds will be issued to the original payment method received.
Original shipping cost will NOT be refunded for non-warranty related requests; if a free shipping discount code was used, the actual shipping fee will be deducted from the refund.

Restocking Fees

Return Request	Restocking Fee
Received a wrong or defective item	No restocking fee
Changed mind, items in brand new condition within 30 days	10% restocking fee
Changed mind, items brand new outside of the 30 days	15% restocking fee
Transit Damage, refused at time of delivery due to damage	Free replacement and Evike.com will file claim with carrier
Installed or modified Airsoft parts	Cannot be returned
Modifications made per International requests such as UKARA	Cannot be returned, or in some cases up to 50% restocking fee
New items returned without original packaging	Up to 25% restocking fee
Guns returned without the original content, missing accessories, mags, flashhiders, etc.	Up to 50% restocking fee
Epic Bonus items	Must be returned with original purchase, otherwise full retail value will be deducted from refund; details on our Epic Bonus page

Coupon Codes & Price Discount

Evike.com coupon codes are only made available at Evike.com, no third party sites.
Evike.com coupon codes are randomly made available to provide our shoppers additional savings on either shipping charges and/or product price tag.
We will honor coupon codes to be added to the order within 5 days of delivery. *Must be a valid coupon code at time of request.
We will honor item price discounts within 5 days of delivery (Exclusions apply to some coupon codes). Refer to individual coupon code on the coupon code page.
*Item(s) must be ON SALE and IN-STOCK at time of request.
Only one coupon code can be used per order.
Coupon codes do not apply to ON-SALE and may have other restrictions, details are provided for each coupon code.